Call centers replaced many doctors’ receptionists. Now, AI Is coming for call centers. https://www.tucsonsentinel.com/nationworld/report/052725_ai_call_centers/call-centers-replaced-many-doctors-receptionists-now-ai-coming-call-centers/
The turn toward call centers in health care created more distance between a caller and a health provider but preserved the human touch - now, startups are marketing AI products with lifelike voices to schedule or cancel medical visits, refill prescriptions, and help triage patients.
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