Retailers that make it harder to return stuff face backlash from their customers https://www.tucsonsentinel.com/opinion/report/122724_retailer_backlash_op/retailers-that-make-it-harder-return-stuff-face-backlash-from-their-customers/
Making it harder and more costly to return stuff could drive some shoppers away, but communicating return policy changes directly with customers can help prevent or reduce backlash against retailers.
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